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OUR HOTELS

Crimson Resort and Spa Mactan

A sprawling 6-hectare resort with 40 luxurious Villas with plunge pools and 250 Suites that combine both comfort and style with its contemporary Asian style.Just 15 minutes away from the Mactan International Airport, Crimson’s well appointed guestrooms, world-class facilities and amenities, and highly personalized service will truly provide guests a sense of calm and peace

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CRIMSON MACTAN CEBU > Hotel FAQs
Hotel FAQs
What types of rooms are available in the hotel and what are the differences between the different categories?
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Deluxe King and Deluxe Twin , Deluxe Garden King and Deluxe Garden Twin, Private Pool Villa, Ocean Front Private Pool Villa, Beach Front Private Pool Villa and Beach Front Casita. Please refer to our website to view photos of room categories.

Are your hotel rates per room or per person?
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Rooms are sold per room per night with standard number of 2 adults & 2 kids (12 years old and below) although the Villa can accommodate 3 adults and 2 kids (12 years old and below).

How do I cancel my hotel reservation without a charge?
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Cancellation fees depend on the package or promotion availed

How many people can stay in one room?
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One room can accommodate 2 adults and 2 kids (12 years old and below)

Do you offer discounts for a group booking?
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Group rates or Corporate rates are negotiated with the Sales Department.

Do you have a pet policy?
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Pets are not allowed in resort premises

Does the internet room rate include breakfast?
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You may opt for a room inclusive of breakfast or a room exclusive of breakfast

What are the standard check in and check out times of the hotel?
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Standard check in time is 1500H (3:00 pm) and check out time is 1100H (11:00 am)

Is it possible to check-in earlier?
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Yes, with corresponding charges and subject to room availability

Can I have a late check-out?
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Yes, with corresponding charges

Do you offer Day Use and what is the rate?
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Day Use is offered with prior reservations at Php 2000++ per person. This is inclusive of lunch buffet and use of beach, swimming pool and locker room.

Are King size beds available in the rooms?
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Yes. Please specify bed preference when making a reservation or booking.

Do you have rooms with a bathtub?
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Yes all guestrooms and villas have bath tubs.

What television channels are available in the rooms?
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All guestrooms and villas are provided with cable television with a selection of local and international channels

Do you have non-smoking rooms?
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All guestrooms and villas are non smoking

Are safety deposit boxes available at the hotel?
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All guestrooms and villas are provided with safety deposit boxes

Is Wi-Fi available at the hotel?
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Free Wi-Fi is available in all guestrooms, villas and public areas

Does my room reservation require any guarantee?
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Yes, credit card guarantee.

Is a babysitting service available?
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Yes with prior arrangement

What facilities are available for children?
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Crimzone is open daily from 8:00am to 9:00pm

Are baby cots available for the rooms?
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Yes with prior arrangement

Are "high chairs" available in the restaurants?
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Yes

Where is breakfast served and at what times?
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Saffron Cafe is open from 6:00 AM to 10:30 AM. Tempo Lounge (for villa guests) is open from 7:00 AM to 10:30 AM

How many restaurants do you have and what are they?
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Four restaurants namely Saffron Cafe, Score Sports Bar, Tempo and Azure Beach Club

Is vegetarian cuisine available in the restaurants?
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Yes (a la carte)

Is a special menu available for children?
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Yes (a la carte)

Do you have 24-hour room service?
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Yes

Is Halal food available?
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Yes (a la carte)

Is there a swimming pool in the hotel?
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Yes, a 3-tiered Infinity Pool

Do you have hairdryers in the rooms?
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Yes

How long does it take to get a taxi or car rental from the airport to the hotel and approximately how much does it cost?
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It takes approximately 15-20 minutes to travel from the airport to the resort. A metered taxi will cost you around Php 200 - Php 250

If I take a car rental or taxi from the airport, will I be met by a member of Crimson Hotels staff?
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Our airport representative is available 24/7, who will meet and assist you provided we have your flight details..

Do you have any special packages for honeymoons and anniversaries?
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Yes, please refer to our website at www.crimsonhotel.com for current promotions and packages

Do you have a tour desk where I can book excursions during my stay?
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Yes

Do you have special facilities and services available for the disabled traveller?
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We have rooms equipped for the disabled traveler. The layout of the resort with ramps and an elevator at the main building makes everything accessible as well.

Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
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Yes

Is a doctor/nurse available at the hotel?
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A registered nurse is available 24/7

Can I get a massage at the hotel?
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Yes. The Aum Spa is open daily from 10:00am to 11:00pm

How far is the nearest hospital to the hotel?
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The nearest hospital is a 15-20 minute drive from the resort

Where is the currency exchange?
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FOREX transaction is available 24/7 at the Front Desk

What is the currency in Philippines?
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Philippine Peso

At what time do the banks open?
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Bank hours are 9:00 am to 4:00 pm on weekdays

Are there shops at the hotel?
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The resort has 1 Resort Shop

Can baggage be stored at the hotel whilst I travel to another location in Philippines?
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Yes for a maximum of 30 days.

What beauty facilities are available at the hotel?
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The resort has 1 Beauty Salon located at the Aum Spa building

What voltage do you use in Philippines?
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220 volts

Is it safe to drink tap water in Philippines?
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It is advisable not to drink Tap water. Hotel provides 2 bottles of mineral water every day in your room.

What is the weather like at different times of the year?
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June to December is considered rainy season. April & May are the warmest & driest months.

What should I wear in Philippines?
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Light clothes preferably with cotton fabric, flip-flops and comfortable shoes/sandals

Are there any golf courses near the hotel?
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Yes, the nearest one is a 20-30 drive from the resort

How long does it take to get a taxi from the resort and what is the cost?
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Taxi's on call charge a surcharge of PHP 100 over and above the meter. This is payable directly to the taxi driver.

Can I connect my laptop in the room?
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Wi-Fi service is available inside the comfort of your own guestroom/villa. However, with prior arrangement, there are rooms with LAN cables that are available. Special requests are subject to availability and will be guaranteed upon check-in.

Do you have an express check out service?
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Express check- in and check- out are extended to Villa-staying guests

What newspapers does the hotel receive and can these be delivered to my room?
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National and local newspapers are available daily and are provided upon request. Special requests for international broadsheets and magazines are subject to availability.

Can I rent a mobile phone?
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As part of their perks, Villa guests are loaned a mobile phone with a local SIM card and credits. This is available free of charge.

Are secretarial and other business services such as translation available?
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Secretarial services such as fax services, typing, photocopying, printing, scanning, internet usage, laptop rental, local and international calls and ticket handling are available through Guest Services. Corresponding charges may apply. Currently, Japanese and Korean staff is available to translate correspondence/documents if needed.

Are offices available for rent at the hotel?
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Meeting rooms are available upon advance request. Corresponding charges may apply.

Are there any major shopping centres near the hotel? And, if so, where are they?
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SM City Cebu and Ayala Center Cebu, two of the major shopping malls, are located in the City of Cebu (approximately a 45 minute drive from the resort)

Are you close to the Theatres/Entertainment venues?
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Cinemas and other entertainment venues are located in the City of Cebu (approximately a 45 minute to 1 hour drive from the resort)

Can we book sightseeing tours directly at the hotel?
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The resort has a Tour Desk to assist you in arranging/booking sightseeing tours.

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