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OUR HOTELS

Crimson Resort and Spa Mactan

A sprawling 6-hectare resort with 40 luxurious Villas with plunge pools and 250 Suites that combine both comfort and style with its contemporary Asian style.Just 15 minutes away from the Mactan International Airport, Crimson’s well appointed guestrooms, world-class facilities and amenities, and highly personalized service will truly provide guests a sense of calm and peace

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CRIMSON FILINVEST CITY > Hotel FAQs
Hotel FAQs
What types of rooms are available in the hotel and what are the differences between the different categories?
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Room Types     Size
Deluxe Room      28 sqm
Premier Deluxe     30 sqm
Executive Room     33-39 sqm
1 Bedroom Suite     49-64 sqm
2 Bedroom Suite     78 sqm
Presidential Suite     152 sqm

Also, each room category varies in terms of amenities.

Are your hotel rates per room or per person?
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Our hotel rates are on per room.

Does my room reservation require any guarantee?
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Yes, credit card guarantee.

How do I cancel my hotel reservation without a charge?
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I week prior to arrival date, no cancellation charge. Within 7 days before arrival date, one night charge. For packages and promotional rates, all bookings are on Non Refundable basis.

How many people can stay in one room?
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The room is good for 2 adults and 2 kids.

Do you offer discounts for a group booking?
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Yes, we offer special rates for group bookings

Do you have a pet policy?
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Pets are not allowed inside the hotel.

Does the internet rate include breakfast?
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The internet rate does not include breakfast.

What are the standard check in and check out times of the hotel?
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Check-in time: 3:00PM; Check-out: 12:00PM

Is it possible to check-in earlier?
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Earlier than 6am- guest will be charge for one night stay. Between 6am to 10am- guests will be charged 50% of the BAR.10am onwards- can be waived but subject to room availability.

Can I have a late check-out?
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Until 2PM- complimentary but subject to availability. Between 2PM to 6PM, guest will be charged 50% on the BAR. After 6PM, one day charge.

Do you offer a room rate for short stays (day use)?
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Yes

Do you have twin, triple and quadruple rooms?
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Yes

Are King size beds available in the rooms?
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Yes

Do you have rooms with a bathtub?
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Yes, for the Presidential Suite

What television channels are available in the rooms?
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Local and international channels.

Do you have smoking rooms?
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Yes, we have limited Deluxe, Premier and Executive Smoking rooms available on request.

Are safety deposit boxes available at the hotel?
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Yes

Is e-mail available at the hotel?
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Yes

Is a babysitting service available?
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Yes, upon request.

What facilities are available for children?
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Kiddie pool

Are baby cots available for the rooms?
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Yes, upon request.

Are "high chairs" available in restaurants?
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Yes, upon request.

Where is breakfast served and at what times?
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Cafe Eight - 6AM to 10AM
In-room service- 5AM to 11AM

How many restaurants do you have and what are they?
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FOOD & BEVERAGE Outlets Offerings Operating Hours
Cafe Eight International Cuisine 6:00 AM to 11:00 PM
Deli Shop Sandwiches, Cakes and Pastriest 8:00 AM to 11:00 PM
The Lobby Lounge Drinks & A la Carte 6:00 AM to 2:00 AM
The Deck Bar Drinks & A la Carte 8:00 AM to 12:00 MN
In-room Dining Drinks & A la Carte 24-hours

Is vegetarian cuisine available in the restaurants?
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Yes, vegetarian menu is available upon request.

Is a special menu available for children?
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Yes

Do you have 24-hour room service?
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Yes

Is there a swimming pool in the hotel?
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Yes

How many parking space is available at the hotel?
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300

Do you have hairdryers in the rooms?
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Yes

How long does it take to get a taxi or limousine from the airport to the hotel and approximately how much does it cost?
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Taxis or limousine are available anytime at the airport. From the airport to the hotel, approximate fare is a minimum of Php 300 up to a maximum of Php 700 plus toll-fees. Note: Rates may vary depending mode of transportation.

If I take a hotel limousine from the airport, will I be met by a member of Crimson Hotels staff?
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Yes, we have assigned Airport Ambassadors to meet guests at the airport.

Do you have any special packages for honeymoons and anniversaries?
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Yes

Do you have a tour desk where I can book excursions during my stay?
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Yes

Do you special facilities and services available for the specially-abled traveller?
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Yes

Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
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Yes, through the hotel's Concierge.

Is a doctor available at the hotel?
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Yes, during clinic hours. Nurse is available 24-hours a day.

How far is the nearest hospital to the hotel?
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Less than 5 minutes away.

Where is the nearest bank or currency exchange?
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The nearest bank is across the hotel.

What is the currency in Philippines?
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Philippine Pesos

At what time do the banks open?
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9AM

Are there shops at the hotel?
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Yes

Can baggage be stored at the hotel whilst I travel to another location in Philippines?
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Yes, as long as there is a future reservation.

Are special services available for the female travellers?
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Yes, upon request.

Can I order fresh orchids from the hotel to take home?
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Not applicable.

What beauty facilities are available at the hotel?
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Not applicable. But available nearby.

What voltage do you use in Philippines?
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220 volts

What is the VAT refund system in Philippines?
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None

Is it safe to drink tap water in Philippines?
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Not recommended.

What is the weather like at different times of the year?
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Rainy from- June to September
Dry season- October to May

What should I wear in Philippines?
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Comfortable clothes

Are there any golf courses near the hotel?
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Yes, the nearest is Southwoods Golf Course

Can I connect my laptop in the room?
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The room is equipped with WiFi connection

Do you have an express check out service?
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Yes

What newspapers do the hotel receive and can these be delivered to my room?
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Yes, upon request choice of local and international newspapers are available.

Can I rent a mobile phone?
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Yes

Are secretarial and other business services such as translation available?
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Yes, upon request.

Are offices available for rent at the hotel?
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Yes,

Are there any major shopping centres near the hotel? And, if so, where are they?
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Yes, the hotel is ideally located near world-class shopping centers. Right across the hotel is the Festival Supermall.

How far is the hotel from the main shopping area?
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Within walking distance from the hotel.

Are you close to the Theatres/Entertainment venues?
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Yes, in close proximity to dining and entertainment venues.

Can we book sightseeing tours directly at the hotel?
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Yes

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