Crimson Fraud Awareness & Guest Protection

At Crimson Hotels & Resorts, every aspect of your experience is designed with care and intention—including your security. As the digital landscape evolves, so do the methods of deception. In this evolving online environment, we aim to keep you aware, secure, and confident—from the moment you consider a stay to the moment you return.

We invite you to read through this guest awareness guide and help us ensure every Crimson experience remains secure and seamless.

In today’s connected world, it's important to be aware of certain practices that may attempt to misrepresent trusted brands such as Crimson Hotels & Resorts. Below are examples of unauthorized activities you may encounter, along with guidance on how to identify and avoid them.

You may receive emails that appear to come from Crimson but are designed to collect personal or financial information. These messages often include false claims about reservations or requests for urgent action.

Be mindful of:

• Emails not ending in @crimsonhotel.com

• Unfamiliar booking references

• Unusual links or attachments

• Spelling, formatting, or grammatical inconsistencies

Unofficial accounts may post offers, contests, or packages using Crimson’s name or logo to gather personal or payment information.

A few signs to look for:

• Pages with very few followers or no verified status

• Promotions that require sensitive information up front

• Limited or no engagement in the page

A spoofed email may look like it was sent by Crimson but is actually falsified. These messages often rely on slight changes in the sender’s address to go unnoticed. Tip: Always verify the sender's full email address and avoid interacting with unfamiliar or unverified contacts.

From time to time, third parties may present themselves as authorized Crimson booking partners when they are not. This can result in compromised information or invalid reservations.

Protect yourself by:

• Booking only via our official website

• Using only verified partners like Booking.com, Agoda, Trip.com, Tripadvisor, Klook, and other official booking partners.

You may receive messages offering employment, exclusive stays, or prizes—often requesting fees, personal documents, or bank details. These are not part of any Crimson-sanctioned initiative.

When in doubt, contact us directly to confirm the authenticity.

How to Stay Secure

• Make reservations only through our official channels or trusted travel platforms

• Carefully review all email addresses and embedded links

• Never disclose personal or financial information over unsecured communications

• Avoid acting on unsolicited messages that create pressure or urgency

Contact our Official Channels

To ensure you're speaking with the right team, please reach out only through our verified channels:

Website: www.crimsonhotel.com

Social Media:

• Facebook:

  • https://www.facebook.com/MactanCrimson

  • https://www.facebook.com/crimsonboracay

  • https://www.facebook.com/CrimsonFilinvestCity

• Instagram

  • https://www.instagram.com/crimson_mactan/

  • https://www.instagram.com/crimsonboracay/

  • https://www.instagram.com/crimsonfilinvestcity/

Data Privacy Office: [email protected]

If You Encounter a Suspicious Message

If you receive a suspicious email, message, or phone call:

1. Do not engage further. Avoid clicking links or replying.

2. Take a screenshot or record any relevant details.

3. Contact us through our official channels.

4. Report it to local authorities or your cybercrime unit.

At Crimson Hotels & Resorts, the integrity of your experience is of utmost importance to us. While we uphold the highest standards in safeguarding your interactions with our brand, please be advised that we are not able to assume responsibility for any loss or inconvenience arising from bookings, payments, or communications made through unauthorized channels or third-party representations.

We kindly encourage all guests and partners to engage only through our verified platforms and official contact points. By doing so, you help ensure the authenticity and security of every interaction.

Crimson Hotels & Resorts remain dedicated to protecting your personal information and maintaining a secure digital environment.

Thank you for choosing Crimson. Together, we can ensure a safe and seamless experience—for every guest, at every touchpoint.